Dynamo1
Head of the Swing Shift
From the free weekly email newslteer from ThisIsTrue.com:
OVERDRAWN AND OVERWROUGHT: After Adrian Rumney, a financial analyst from Wellington, New Zealand, ordered a new debit card from his bank, he stopped to buy some groceries with it. The card was declined. He called the bank to see what was wrong; he was told his account was overdrawn by NZ$12.18 million (US$7.71 million). Had he not recorded some of his transactions? he was asked by the bank. But what really happened was the bank overcharged him for his debit card: it was supposed to cost NZ$9.95, but the bank had accidentally charged him the millions instead. Worse, no one at the bank had the authority to reverse a transaction that large, so Rumney had to cool his heels while the bank figured out what to do. Meanwhile, the bank was charging NZ$9,000 per day in interest on his overdraft. "We are very apologetic," said a National Bank spokesman. "The key thing for us is to talk to our customer and see what's going to make it right for him." (Wellington Dominion Post) ...Easy: put $13 million back into his account.
OVERDRAWN AND OVERWROUGHT: After Adrian Rumney, a financial analyst from Wellington, New Zealand, ordered a new debit card from his bank, he stopped to buy some groceries with it. The card was declined. He called the bank to see what was wrong; he was told his account was overdrawn by NZ$12.18 million (US$7.71 million). Had he not recorded some of his transactions? he was asked by the bank. But what really happened was the bank overcharged him for his debit card: it was supposed to cost NZ$9.95, but the bank had accidentally charged him the millions instead. Worse, no one at the bank had the authority to reverse a transaction that large, so Rumney had to cool his heels while the bank figured out what to do. Meanwhile, the bank was charging NZ$9,000 per day in interest on his overdraft. "We are very apologetic," said a National Bank spokesman. "The key thing for us is to talk to our customer and see what's going to make it right for him." (Wellington Dominion Post) ...Easy: put $13 million back into his account.