Dear Rude Customer: You made me cry. Does that make you happy? I did NOTHING wrong. You said "bring everything as it comes out" and I did. If you wanted the kids' food before the lasagna, you should've told me. I got everything to you as it came out. And it's not my fault that you forgot to tell me you wanted the chicken parmesan. RIGHT AFTER I took your order, I repeated it back to you to make sure I had everything correctly. You didn't speak up when I didn't say anything about chicken parmesan (and I didn't say anything because you never mentioned it the first time!). You acted like everything was fine. I'll cut you some slack for being 9 months pregnant. I'm sure you were hungry, hormonal, and ready for your baby to get out already. So it's perfectly understandable if you were a little frustrated, or had forgotten to tell me about the chicken parmesan. However, being pregnant was no excuse for you to say "you're a terrible server" to me. There was also no need to demand "I don't want the chicken parmesan unless you're giving it to me for free!". My manager would've given it to you for free anyway, because that's our policy. Dear Rude Customer's Husband: I get that having two children and another one on the way can make life a little hectic. But if your wife is more prone to being forgetful or distracted, YOU need to pick up the slack! It's not just her fault that the chicken parmesan wasn't ordered. If she didn't catch that there was no chicken parmesan when I repeated the order, then you should've.